This policy explains how Bairnkine Cottages collects, uses and protects your personal information when you book with us, enquire about a stay or experience, or use this website. We take your privacy seriously and handle your data in line with UK data protection law — the UK GDPR and the Data Protection Act 2018.
Bairnkine Cottages is operated by M & L Tile (Matt and Lucy Tile), who are the ‘data controller’ responsible for your personal data. You can reach us at:
If you have any questions about this policy or how we use your data, please contact us using the details above.
Depending on how you interact with us, we may collect:
We collect personal data when you make a booking (directly or through our online booking systems), complete an enquiry or contact form, email or telephone us, connect to our guest Wi-Fi, or browse this website. Some data is provided directly by you; some is collected automatically by cookies and analytics tools.
We only use your personal data where the law allows us to. The main ways we use it, and our lawful basis under the UK GDPR for doing so, are:
We will only send you marketing emails or offers where you have agreed to receive them, or where you are an existing customer and we are telling you about similar services — in which case you can opt out at any time. Every marketing email includes an unsubscribe link, and you can also ask us to stop at any time by emailing mail@bairnkinecottages.co.uk. We will never sell your personal data.
Like most websites, we use cookies and similar technologies to make the site work, to understand how it is used, and — where you agree — to support our advertising. They fall into the following broad categories:
Non-essential cookies are only set with your consent, which you give through our cookie banner when you first visit. You can change or withdraw your choices at any time through the cookie settings on our website, or by adjusting your browser settings.
We use third-party advertising and analytics services to promote Bairnkine and to understand how our marketing performs. These may include:
Where these services are used for advertising or analytics, they are only enabled with your consent through our cookie banner. These providers may set their own cookies and process data as independent controllers under their own privacy policies. You can also control personalised advertising through your Google and Meta account settings.
We share personal data only where necessary to run our business, and always under appropriate safeguards. This may include:
We require anyone who processes data on our behalf to keep it secure and to use it only for the purposes we specify. We do not sell your personal data.
Some of our providers — including Google, Meta and certain booking or hosting services — may store or process data outside the UK, including in the United States. Where this happens, we take steps to ensure your data is protected to the standard required by UK data protection law, for example by relying on UK ‘adequacy’ regulations or appropriate contractual safeguards such as the International Data Transfer Agreement.
We keep personal data only for as long as we need it. Booking and financial records are generally kept for up to seven years to meet tax and accounting requirements. Enquiry and marketing data is kept until you ask us to delete it or withdraw your consent, after which it is removed within a reasonable period. Website and analytics data is kept in line with the settings of the relevant analytics tools.
We use appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access. Payment details are handled securely by our payment providers and are not stored by us. While no online service can be guaranteed completely secure, we take reasonable steps to safeguard the information you share with us.
Under UK data protection law you have the right to:
To exercise any of these rights, please email mail@bairnkinecottages.co.uk. We will respond within one month, and there is normally no charge.
If you use our guest Wi-Fi, please also see the Wi-Fi terms in our booking conditions. We may be required to provide connection information to our internet service provider or to a relevant authority where we are legally obliged to do so.
Our bookings are made by adults. Where children take part in farm education visits or experiences, any personal data about them is provided and managed through the responsible adult, school or organisation, and is used only for arranging and running the visit.
We may update this policy from time to time. The current version and its date are shown below. Please check back occasionally to stay informed about how we protect your data.
If you have a concern about how we handle your personal data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or by calling 0303 123 1113.
Version: June 2026.
If you’d like to access your data, update your preferences, or ask us anything about how we use your information, we’re happy to help.